Our People

Experience, Training and Talent

Our team

Our people are the driving force behind the success of AXA Assistance. Our employees have unparalleled experience and dedication to the assistance industry. The organization is led by seasoned professionals who are dedicated to providing the best services available anywhere. Our employees are passionate about satisfying our customers and clients.

AXA Assistance customer service employees act as an arm of your company and represent your organization to your customers. To ensure your clients receive the highest quality service, representatives live and breathe the AXA Assistance philosophy of service, and resourceful problem solving. 

The management team is made up of individuals with broad experience in the insurance, assistance and call center industries. Meet the U.S. Executive Team.


Our personality

We emphasize three core attitudes as part of every employee’s training:

  • Available: We are there when our customers need us and we respond to their request
  • Reliable: We say what we do and do what we say, mobilizing necessary services
  • Attentive: We treat our customers with empathy and consideration

What our customer representatives say

Together, we make a difference

Travel assistant coordinator, USA

"The best part of my job is the accomplishment of organizing a logistical challenging door-to-door repatriation for people in need. Additionally, my coworkers are incredibly helpful and courteous people with whom I enjoy spending my working hours."

Medical coordination assistant, Mexico

“I love my job because it enables me to help others.”

Assistance coordinator, Morocco

"What inspires me is the versatile nature of the services we provide. I coordinate the technical, medical and legal teams at the national and international levels. This diversity and our constant responsiveness enable us to provide our customers with the most suitable solution."

Medical center assistance operator, France

“Working in the medical center lets me put all the team spirit and service values into practice.”