Travel & Medical Assistance

AXA Assistance offers a broad range of medical and non-medical services that provide travelers with peace of mind when they are away from home. 
Assistance is available around the world through AXA Assistance Global Alarm Centers, 24 hours a day, 7 days a week. AXA Assistance centers are staffed by multilingual assistance coordinators and medical professionals. These individuals have the knowledge and experience to ensure travelers are protected. Whether it’s needing a referral for a doctor or arranging a life saving air evacuation, AXA Assistance is ready with knowledgeable and effective support throughout the process.

Assistance When Away From Home


Here are just some of the services AXA Assistance offers:

Medical and Dental Referrals - With a worldwide network of pre-selected providers, AXA Assistance’s medical professionals and assistance coordinators are able to refer members to the most appropriate facility or provider and ensure they are getting the care they need.

Emergency Medical Evacuation - When adequate medical facilities are not available locally, AXA Assistance’s medical professionals will recommend and arrange the appropriate method of transportation, equipment and personnel to evacuate members to the nearest facility capable of providing proper care.

Medical Repatriation - If a member needs to return to his or her place of residence, AXA Assistance will arrange for transportation and an escort, if needed, to travel home safely. 

Dispatch of Medication, Eyeglasses or Documents - If a member forgets or loses prescription medication, eyeglasses or important documents, AXA Assistance will assist with shipping or making arrangements to replace the items. 

Pre-Trip Information - Before a member travels, AXA Assistance can provide information about visa, passport, immunization requirements and local customs. Members can also obtain 24-hour pre-departure information on weather, currency or holidays.


To learn more about how AXA Assistance can add value for your customer, employee or member programs, contact us at