Our People

Experience, Training and Talent

Our Team

Our people are the driving force behind the success of AXA Assistance. Our employees have unparalleled experience and dedication to the assistance industry, and the organization is led by seasoned professionals who are dedicated to providing the best services available anywhere. Our employees are passionate about satisfying our customers and clients.

This commitment includes a dedication to providing our employees with the support they need to provide exceptional service.

The management team is made up of individuals with broad experience in the insurance, assistance and call center industries. Meet the U.S. Executive Team.

AXA Assistance customer service employees act as an arm of your company and represent your organization to your customers. To ensure your clients receive the highest quality service, representatives live and breathe the AXA Assistance philosophy of service, and resourceful problem solving. 

Our Personality

We emphasize three core attitudes as part of every employee’s training:

  • Available: We are there when our customers need us and we respond to their request
  • Reliable: We say what we do and do what we say, mobilizing necessary services
  • Attentive: We treat our customers with empathy and consideration