What if I Lose My Passport?
AXA Assistance USA will coordinate arrangements to replace or forward lost or stolen documents, including passports, driver's licenses and credit cards, and will assist with procedures to file loss reports and to recover lost or stolen articles.
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“I received a call from an alarmed customer traveling from France on business for 3 days in NY City. He has just noticed that he left his briefcase in a cab’s trunk. He found himself without passport, airline ticket and to make things worst, his PowerPoint presentation for his meeting that same day. I referred our customer to the closes business center where he was able to have his secretary emailing him the presentation. While he was handling his meeting, I contacted the French Embassy to get an appointment for an emergency passport and obtained the airline’ instructions to allow our customer to travel on his original flight. That day I felt like a superhero” Javier G. With AXA Assistance USA for 6 years |
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