Health Assistance Services How Can I Get the Medical Attention I Need?

AXA Assistance USA will provide medical contact and take all reasonable steps to obtain a medical assessment of beneficiary’s treatment needs and coordinate and monitor the treatment until the beneficiary is released, transferred to a medical facility near the beneficiary’s place of residence or returned home by: 

  • Following the beneficiary’s referral to a service provider, an AXA Assistance USA-designated physician shall use his/her best efforts to follow up at point of admission to discuss preliminary diagnosis and to evaluate recommended treatment (or next step, such as further tests). In addition, AXA Assistance USA will endeavor at the point of admission, or whenever feasible, to confirm the beneficiary’s medical insurance coverage with the Service Provider and to obtain an estimate of costs.
  • Continued follow-up with service provider by an AXA Assistance USA-designated physician throughout the treatment period, to monitor the beneficiary’s progress for purposes of attempting to determine the adequacy and necessity of the treatment being provided to the beneficiary.
  • Continued follow-up by an AXA Assistance USA-designated physician while the beneficiary is under treatment, to determine whether or not the beneficiary is receiving satisfactory medical attention. Final follow-up shall be performed before the beneficiary's release to monitor and evaluate the quality of the service provided.
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