Health Assistance Services What if I Run Out of My Prescription?

AXA Assistance USA assists beneficiaries with replacing lost or stolen medication or other important items such as eyeglasses or contact lenses first by endeavoring to find a local resource for replacement or by locating and arranging prompt shipment of the item or its equivalent prescription (subject to local law).

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“Mrs. M. called for help, her airline had lost her luggage with her blood pressure medication in it. She was now in her hotel in Milan, Italy with no medication or clothes. I was able to contact her pharmacy at home and obtain information regarding her medication active ingredient, and dosage; I contacted the closest pharmacy from her hotel and arranged for a pick up. I tracked her lost luggage with the airline, and arranged for drop off at her hotel while she was visiting the city”

Rita L.
With AXA Assistance USA for 7 years

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