The Way We Do Business

hdcAXA Assistance USA has a deeply held commitment to corporate responsibility. It is how we do business.

"Our business is to protect people over the long term. In this business, trust and solid relationships are paramount. Corporate Responsibility is the demonstration, step by step, day by day, that, through our actions, we deserve the trust of our stakeholders. We want Corporate Responsibility to be part of AXA's fundamentals. We want to make it a reality for all our stakeholders, not just a concept.

This means designing reliable solutions to meet the needs of our customers, managing risks in a professional way, treating our partners fairly, developing a work environment built on strong values, inclusion, and trust. We also believe that we have a role to play in protecting the environment, supporting the communities in which we operate, and more broadly in helping to create stronger and more sustainable societies. This is part of creating a sustainable, long-term business, and becoming the preferred company for our customers, employees, and other stakeholders.

The financial crisis has created a lot of distrust but has also confirmed the need for robust and
responsible companies. I believe that it is important now to re-emphasize how Corporate
Responsibility is an integral part of how we want to operate. This is already a commitment
we are proving every day at AXA, and I am expecting the Group to move even further by
integrating responsibility into all of our daily actions, each employee contributing to
building a truly responsible corporation."

Henri de Castries, Chairman of AXA Group