World Class Service for VIPs

ConciergeWhere Everyone is a VIP

For most people, life is hectic, and it’s easy to feel overwhelmed from the demands of daily life.
AXA Assistance offers Concierge Services that help make it easier to deal with everyday needs as well as make special occasions truly memorable. 


 

A Wide Range of Services

Every day, AXA Assistance fulfills requests to meet the specific needs and desires of our concierge clients’ customers, employees, and beneficiaries ranging from providing etiquette details in a specific country, to making reservations for travel, boat charters and sold-out concerts. Such services are part of AXA Assistance Concierge Program, designed to fulfill various travel and entertainment requests, as well as provide referrals to almost any type of service.

AXA Assistance Concierge services make life simpler and easier. Often, they provide unforgettable experiences that would otherwise be inaccessible through “normal” channels.


Client Benefits

AXA Assistance Concierge custom programs offer companies the opportunity to:

  • Enhance customer loyalty and retention by providing a benefit that engages customers with
    their brand through more frequent and pleasurable interactions
  • Increase brand relevance and attract new customers by delivering a differentiated added-value service that has a positive impact on people’s everyday lives
  • Improve employee satisfaction and facilitate recruitment by supplying a service that goes
    the extra mile to make life easier
  • Boost productivity by extending a service that takes care of personal tasks and allows
    employees to focus on work priorities


Concierge Services include a broad range of services that can help you build a stronger relationship with your internal or external customers. And, if need be, services can be customized to reflect your brand values.

 
Quality Service that Starts with People

AXA Assistance international, multi-lingual concierges have the insight, experience and expertise to fulfill requests from the mundane to the extraordinary. AXA Assistance is one of the world’s most experienced assistance companies, with offices across six continents and over 40 multi-lingual call centers around the world. No matter what time of the day, or which day of the year, AXA Assistance Concierges are just a phone call away from your customers and employees, ready to help them gain access to things they cannot get on their own, or simply do not have the time to arrange.

AXA Assistance Concierges bring a rich experience and passion in travel and hospitality and working closely together with colleagues across the globe, they bring a keen ability to solve the most complicated challenges or help with everyday needs.     

These services improve the more customers use them.  By tracking customer preferences and satisfaction over time, Concierges are able to provide even more customized solutions.

To learn more about how AXA Assistance Concierge Services can help you deliver better experience for your customers, employees or members, contact us at concierge.solutions@axa-assistance.us

OUR COMMITMENT TO QUALITY

Quality is integrated into every aspect of AXA Assistance's services. Our rigorous Quality Management System operates under ISO 9001:2008 certification. We work with each client to establish service level agreements, implement quality monitoring to maintain mutually agreed-upon standards and invest in continuous staff training.
What Our Clients and Their Customers Say

Request: Grand Prix Race in Montreal
"Thank you for your help organizing our Montreal visit for the Grand Prix. The room upgrade you kindly helped us with worked out very well and was exactly what we needed. Also, we can't thank you enough for everything you did to get us the Grand Prix tickets.  Sitting opposite the pit lane was really exciting.  Even with the two-hour rain delay, there was something to watch!  And, the ticket location was exactly as you described.  Despite the rain, we had a super time and would do it again."

Request: Family Vacation to Europe
“I write to let you know how delighted I am with your representative. He planned a very complicated European trip for seven people with dedication and perseverance. It was clear that his goal was to help me plan an excellent vacation, yet he was not afraid of the many complications I continually brought up, such as getting two 19 year-olds from the European continent to Edinburgh on a specific day in the cheapest way. I walked away thinking I got a great trip planned at a great price.”

Request: Trip to India
"Bill and I just returned from our trip to India. EVERYTHING that you set up for us went like clockwork; hotels, tours, airline reservations. We cannot thank you enough for all that you did for us. Because of you our trip was so enjoyable!"

 

International presence