Experience, Resources, Innovative Services
With more than 50 years of experience in understanding what can happen to travelers, AXA Assistance knows how to respond and has the resources to deliver the best kind of service at the right time and in the right way. Whether it's providing help with preparing for an upcoming journey or arranging for an emergency evacuation, AXA Assistance is ready to respond.
AXA Assistance offers a suite of services to give travelers peace of mind while away from home.
- Travel and medical assistance: to help with pre-travel information, referrals, and medical assistance
- Travel security: to help with managing safety and risk
- Travel insurance: to help when a portion of a trip is cancelled or delayed
To learn more about how AXA Assistance can add value for your customer, employee or member programs, contact us at travel.solutions@axa-assistance.us
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OUR COMMITMENT TO QUALITY
Quality is integrated into every aspect of AXA Assistance's services. Our rigorous Quality Management System operates under ISO 9001:2008 certification. We work with each client to establish service level agreements, implement quality monitoring to maintain mutually agreed-upon standards and invest in continuous staff training.
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| What Our Clients and Their Customers Say |
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Medical Assistance
“While on holiday in Barcelona, I fell of a rented bike and injured my foot. By the next morning I could not walk and as I was flying home that night, decided I had better get it checked out. I rang my insurance provided through my credit card and was put through to AXA Assistance. They were wonderful with me, even calling my hotel to request a wheel chair be sent to my hotel room. I was very impressed with the service; the handler was professional, empathetic and delivered on all her promises. I was in a great deal of pain and discomfort but I was made to feel safe and look after. Thank you for everything you did.”
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Finding Lost Luggage
“AXA Assistance is terrific. I’m glad I had the travel assistance program to fall back on thanks to my employer. I was very concerned about a piece of luggage that I had lost, however your kind attention, support, as well as confidence in finding my luggage reassured me greatly, I felt like a trusted friend dedicated the time and attention to help me. I would never go abroad without AXA Assistance again. My sincerest thanks and be assured that I will not hesitate in recommending this service to my colleagues.”
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Medical Repatriation
“After a recent boating accident, I was left in a hospital in Cancun with my family. We were in serious need of some professional help. We got that big time from the AXA Assistance team. They dealt with everything and everyone seamlessly on our behalf and from the get-go they understood the position we were in, took the worries away from us and just dealt with it. When I was ready to be repatriated back to the US, and dreading the journey, Randy turned up as my escort and made the trip easy for me. He was absolutely first-class all the way. He wouldn’t sleep on the plane because he was looking after me. He was a friend at the end”
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